Shipping policy

Free Worldwide Shipping All ONMERCI orders include free standard shipping with no minimum order required.

Processing Time Orders are carefully prepared and dispatched within 1–3 business days of purchase. You will receive a confirmation email once your order is on its way. Please note that orders cannot be modified or cancelled after 24 hours of purchase.

Estimated Delivery Times Each order is shipped directly from our wellness partners worldwide. Most orders arrive within 1–3 weeks, with full tracking provided every step of the way.

We partner with global suppliers to bring you premium wellness devices at accessible prices — and we appreciate your patience as your order makes its way to you.

Order Tracking Once your order ships, you will receive a tracking number by email. Please allow 3–5 business days after dispatch for tracking information to update in the carrier's system.

Delays Delivery times are estimates and may occasionally be affected by customs clearance or carrier delays outside our control. If your order has not arrived within the expected window, please contact us at support@onmerci.com and we will resolve it promptly.